Refund & Cancellation Policy

FinVerified charges subscription fees monthly in advance. The base subscription rate is $349.00 per practice location per month. Team member access is billed at $6.99 per team member per month beyond the included seats for your subscription tier. Applicable fees are set forth in your account at the time of activation and may be updated per Section 7 below. All subscription and access fees are non-refundable. Upon cancellation, your access continues through the end of the then-current billing period. No prorated refunds are issued for partial months, unused features, or early cancellation.

You may cancel your subscription at any time by: (a) written request to billing@finverified.ai, or (b) using Account Settings → Subscription → Cancel in your clinic dashboard. Cancellations take effect at the end of the current billing period. Written confirmation is sent within one (1) business day. You will not be charged for any subsequent billing period after a confirmed cancellation.

FinVerified may, in its sole and absolute discretion, issue a full or partial credit or refund in these limited circumstances only: (a) Duplicate Charge. A verified billing system error resulting in a double charge for the same billing period. Refunded within ten (10) business days of written confirmation. (b) Verified Platform Outage. A continuous, FinVerified-caused outage exceeding seventy-two (72) hours (excluding scheduled maintenance, third-party service failures, or force majeure). Remedy is a prorated service credit applied to a future invoice — not a cash refund. (c) Non-Functional Onboarding Period. Where the platform was not functional for a newly onboarded clinic through no fault of the clinic, upon written request within thirty (30) days of the charge. FinVerified may issue a credit for the non-functional period in its discretion. No other circumstances entitle a subscriber to a refund. The foregoing remedies are exclusive.

Stripe and other payment processing fees passed through to the clinic are non-refundable once a transaction is submitted to the processor. Chargebacks initiated by patients are the clinic's sole financial responsibility under the applicable processor agreement. FinVerified has no obligation to reimburse chargeback fees, penalties, or dispute costs.

FinVerified is a Payment Pathway Compliance™ verification platform. It does not guarantee any regulatory outcome, freedom from enforcement, or lender approval for any clinic or patient. No refund will be issued on the basis that a clinic received a regulatory notice, fine, or adverse lender or payor decision while the platform was operational and accessible.

Submit written requests to billing@finverified.ai with: clinic name, account ID, billing date, dollar amount, and description of the basis. FinVerified acknowledges within two (2) business days and issues a determination within ten (10) business days.

FinVerified reserves the right to change fees at any time with thirty (30) days' notice posted to the platform or sent to the primary contact email. Continued use after the effective date constitutes acceptance.

This policy is governed by the laws of Delaware. Disputes are subject to binding arbitration under JAMS Streamlined Rules in Miami, Florida, per the FinVerified Terms of Service.